CALL CENTER TRAINING MANUALS

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Working Dead; common to most Companies!

The Working Dead (When Employees Turn Into Zombies) [INFOGRAPHIC]

Are you working with a zombie?

No, we’re not talking about the actual living dead – more like the passive, slow-moving and (seemingly) lifeless employees that have overrun various offices, businesses and organizations.

People may not notice it, but some workspaces are slowly turning into the realm of the working dead. And for all we know, you might even be working on a post-apocalyptic office full of zombies and running a very high risk of getting bitten and infected.

Time to save yourself, your company and your job from the working dead. Prepare, stack some ammo, and make sure you survive by reading this helpful guide!                                                                   

                                                                                                                             ...  jobsdb.com

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AWARENESS ABOUT THE RAPE DRUG

VERY IMPORTANT!  Please be warned and make others aware about it. ...

A woman at a nightclub (Mumbai) on Saturday night was taken by 5 men,
who according to hospital and police reports, gang raped her before dumping her at a Bus stand in Mumbai.
Unable to remember the events of the evening, tests later confirmed the repeat rapes along with traces of rohypnol in her blood. ...

Rohypnol, date rape drug is an essentially a small sterilization pill. The drug is now being used by rapists at parties to rape AND sterilize their victims. All they have to do is drop it into the girl's drink. The girl can't remember a thing the next morning, of all that had taken place the night before. Rohypnol, which dissolves in drinks just as easily, is such that the victim doesn't conceive from the rape and the rapist needn't worry about having a paternity test identifying him months later. The Drug's effects ARE NOT TEMPORARY -
they are PERMANENT.

Any female that takes it WILL NEVER BE ABLE TO CONCEIVE. The rapists can get this drug from anyone who is in the vet school or any university. It's that easy, and Rohypnol is about to break out big on campuses everywhere.

Believe it or not, there are even sites on the Internet telling people how to use it.
Please forward this to everyone you know, especially girls.

Girls, be careful when you're out and don't leave your drink unattended.
(added - Buy your own drinks, ensure bottles or cans received are unopened or sealed;
don't even taste someone else's drink)

There has already been a report in Singapore of girls drink been Spiked by Rohypnol.
Please make the effort to forward this to everyone you know.

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HEAT STROKE, ITS CAUSE AND PREVENTION

Heatstroke is caused by prolonged exposure to high temperatures or by doing physical activity in hot weather. You are considered to have heatstroke when your body temperature reaches 104 F (40 C) or higher. High humidity, certain health problems and some medications increase your risk of heatstroke. So does being a young child or older adult.

Heatstroke is the progression of two worsening heat-related conditions. When your body overheats, you first may develop heat cramps. If you don't cool down, you may progress to symptoms of heat exhaustion, such as heavy sweating, nausea, lightheadedness and feeling faint.

Heatstroke occurs if your body temperature continues to rise. At this point, emergency treatment is needed. In a period of hours, untreated heatstroke can cause damage to your brain, heart, kidneys and muscles. These injuries get worse the longer treatment is delayed, increasing your risk of serious complications or death.

CAUSES

Heatstroke can occur in these ways:

·         Exposure to a hot environment. In a type of heatstroke called nonexertional heatstroke, your condition is caused by a hot environment that leads to a rise in body temperature, without strenuous physical activity. This type of heatstroke typically occurs in hot, humid weather, especially for prolonged periods. It occurs most often in older adults and in people with chronic illness.

·         Strenuous activity. In a type of heatstroke called exertional heatstroke, your condition is caused by an increase in body temperature brought on by physical activity in hot weather. Anyone exercising or working in hot weather can get exertional heatstroke, but it's most likely to occur if you're not accustomed to high temperatures.

In either type of heatstroke, your condition can be brought on by:

·         Wearing excess clothing that prevents your sweat from evaporating easily and cooling your body

·         Drinking alcohol, which can affect your body's ability to regulate your temperature

·         Becoming dehydrated, because you're not drinking enough water to replenish fluids you lose through perspiration

SYMPTOMS

·         High body temperature. A body temperature of 104 F (40 C) or higher is the main sign of heatstroke.

·         A lack of sweating. In heatstroke brought on by hot weather, your skin will feel hot and dry to the touch. However, in heatstroke brought on by strenuous exercise, your skin may feel moist.

·         Nausea and vomiting. You may feel sick to your stomach or vomit.

·         Flushed skin. Your skin may turn red as your body temperature increases.

·         Rapid breathing. Your breathing may become rapid and shallow.

·         Racing heart rate. Your pulse may significantly increase because heat stress places a tremendous burden on your heart to help cool your body.

·         Headache. You may experience a throbbing headache.

·         Confusion. You may have seizures, hallucinate, or have difficulty speaking or understanding what others are saying.

·         Unconsciousness. You may pass out or fall into a state of deep unconsciousness (coma).

·         Muscle cramps or weakness. Your muscles may feel tender or cramped in the early stages of heatstroke, but may later go rigid or limp.

Heatstroke follows two less serious heat-related conditions:

·         Heat cramps. Heat cramps are caused by initial exposure to high temperatures or physical exertion. Signs and symptoms of heat cramps usually include excess sweating, fatigue, thirst and cramps, usually in the stomach, arms or legs. This condition is common in very hot weather or with moderate to heavy physical activity. You can usually treat heat cramps by drinking water or fluids containing electrolytes (Gatorade or other sports drinks), resting and getting to a cool spot, like a shaded or air-conditioned area.

·         Heat exhaustion. Heat exhaustion occurs when you don't act on the signs and symptoms of heat cramps and your condition worsens. Signs and symptoms of heat exhaustion include a headache, dizziness or lightheadedness, nausea, skin that feels cool and moist, and muscle cramps. Often with heat exhaustion, you can treat the condition yourself by following the same measures used to treat heat cramps, such as drinking cool, nonalcoholic beverages, getting into an air-conditioned area or taking a cool shower. If your symptoms persist, seek medical attention immediately.

When to see a doctor

If you think a person may be experiencing heatstroke, seek immediate medical help. Call 911 or your local emergency services number.

Take immediate action to cool the overheated person while waiting for emergency treatment.

·         Help the person move to a shaded location and remove excess clothing.

·         Place ice packs or cold, wet towels on the person's head, neck, armpits and groin.

·         Mist the person with water while a fan is blowing on him or her.

PREVENTION

If possible, avoid going to places with excessively high temperatures. Watch the weather report before planning any outdoor activities, especially in summer. If you have to go out door, carry a cap or preferably an umbrella.

If you have to go in hot weather, prepare yourself. Wear a long sleeved cotton shirt that can not only protect your skin but also absorbs the sweat while keeping you cool (cotton is the best choice). This article assumes that you will not be in any extreme high temperatures but if you are, bring enough water (this goes for everyone) because people often meet their deaths in the desert with no water. It would also help to bring sunscreen and a pocket sized fan or hand held fan. It is not a bad idea to take a water spray bottle to frequently spray on the body to rejuvenate the cells. Keep in mind that the cells in the skin can dry creating an osmotic imbalance. High salt content can increase the rate of flow of blood creating a chaotic fluid imbalance. Nourish yourself with moderate amount of protein, carb and plenty of water. Do not just drink water and starve, the body needs other nutrients too.

Try to take frequent breaks to rest the body in the in the shade sometimes. Limit your exposure directly to the sun's harmful rays, a little heat isn't such a bad thing, but know your limits. Usually the excitement keeps you going but will exhaust you.

Recognize the symptoms of heatstroke. An oncoming migraine is indications of heatstroke so if you get one, get out of the sun fast and try to get indoors. Once the headache starts no matter how much water you drink it will not go away, you might tend to regurgitate or vomit. Other dangerous symptoms are nausea, dizziness and fainting, which, if left ignored could lead to death. Call a doctor if it gets serious.

The onset of exhaustion is an indication of heatstroke and if you can't get inside the building or at least shady place (under the tree or building shade), try to pour some water on your head and wet you clothes and slow down your activities. Carrying a wet towel is not a bad idea. If you sweat the sweat might cool you down and slowly you will regain your strength. Do not count on regaining it faster. There is tremendous variation in people who can tolerate and who cannot. Especially children and elderly are very much prone to heat stroke which can lead to shortness of breath and sudden heart failure. The foremost thing is you should understand your body. It is always better to prevent than to cure. Or you could sit down for a while to regain your strength.

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WHO'S DRINKING WATER DURING AND RIGHT AWAY AFTER MEALS?

This is a must read!!!

Water, before meal is Gold,
Water, during meal is Silver, and,
Water, after meal is Iron.

Glugging water during meals severely hampers your stomach's digestive powers and causes insulin levels to fluctuate significantly.

To know if you're drinking enough water, it is often said, just check if you are feeling thirsty. If you aren't, your fluid intake is likely to be just about right. But downing glasses of water along with your meals may not be the best time to quench your thirst.

Why you should not drink water during your meal. "Most people have water along with their meals. The usual theory is washing down the food while eating. People have no idea how wrong this practice is and how difficult this can be for their digestion. For those suffering with digestion problems, the ramifications are manifold. Our stomachs have a knack of knowing when you will eat and starts releasing digestive juices immediately. If you start drinking water at the same time, what you are actually doing is diluting the digestive juices being released to digest your food, thereby hindering them from breaking down food."

Research shows that sipping a little water during meals isn't a cause for concern but drinking a glass or two may interfere with digestion. Elaborating on what exactly happens inside you when you glug water during meals, it gets absorbed by the intestinal walls of the stomach. "This absorption continues till it becomes concentrated enough for the digestive juices to begin digesting your food. However, due to it getting mixed with water, this concentrated substance is now thicker than the food contents present in your stomach. So less gastric juice will be secreted to digest your food. The result is, undigested food leaks into your system as it gets absorbed through the stomach walls. This will also lead to acid reflux and heart burn. " Drinking water with meals can also cause a surge in your insulin levels, almost like the way high glycemic food would affect you,  "The more insulin is released in to your blood stream, the higher the chances of you storing fat in your body."

To avoid watering down your meals, "Make sure your food is not too salty as that would aggravate your thirst and trigger your need to down more water. Besides, eating in a hurry will cause you to gulp your food down. Most likely, you would feel the need to wash it down with water while you are at it. Instead, chew, chew and then chew some more. We secrete a lot of digestive juices (enzymes) while chewing, which makes our stomach's job easier."

Some health expert says that drinking water right after a meal would put on body weight.

Other says your supposed to only drink when your body is not digesting. Drinking water especially in large amount during and after a meal dilutes your stomach acids and would cause you   indigestion.

It’s a scientific fact that drinking water before meal is good for health, whereas during meal, water drinking should be avoided. After having meal, water drinking puts a burden on stomach.

However, if there is a pressing need to drink immediately after that, then only drink enough to quench the thirst. One may then drink after some time elapses. This elapsed time is estimated to be 20-30 minutes.
The question arises that what type of serious disease it may cause ?
Drinking cold water or water after meal = Cancer
For those who like to drink cold water. It is nice to have a cup of cold drink after a meal. However, the cold water will solidify the oily stuff that you have just consumed. It will slow down the digestion.
Once this “sludge” reacted with the acid, it will break down and be absorbed by the intestine faster than the solid food. It will line the intestine. Very soon, this will turn into fats and lead to cancer.

THE RIGHT WAY TO DRINK WATER

As some doctors, nutritionists agree to the fact that drinking water after or immediately after meal may cause to cancer or some abdominal or stomach problems arises or drinking water immediately after meal making harder to digest food.

Drinking water before a meal can help you lose weight because it fills you up. Drinking water after you have eaten fatty foods may cause some problems and may produce weight gain. Drink water before your meals to limit the amount of fatty foods and other foods you eat. Drinking two glasses of water before you eat can fill you up. This will help you to be less hungry and eat less. Stay away from drinking cold water after meals that include high-fat foods.

Please Keep In Mind
Drinking water is beneficial and necessary for our health and requirement of our body but it may be worse if you don’t drink on right time .As some said “Time decided each and everything”, so you should follow the time and right instructions to drink water “DON’T DRINK WATER IMMEDIATELY AFTER MEAL IT MAY CAUSE CANCER”.

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